"OFTEN IMITATED-- NEVER DUPLICATED"
We started our business in 1979, before the internet ever existed. We specialize in the finest replacement cushions for the finest outdoor furniture. Our goal has always been the finest "hands on" quality combined with PERSONAL customer service-- you don't get that from the internet.
We’ve had the highest customer service satisfaction rating in the industry for years– just review our legendary customer testimonials, quality standards…also view our client’s examples of our work on procushionsusa.com and above all– talk with us in a personal phone conversation: we have talked with EVERY customer for the past 40 years...just another reason our cushions are BETTER than originals.
With success comes imitation-- every year, we see manufacturers copying our website:
For example, "Online shoppers look for price & convenience - Ordering the wrong cushions is not convenient. Our top ranking online position stems from more than the highest quality at factory direct prices."
We are also extremely proud of our quality standards- even if others copy our website - They cannot match the hands-on quality of our cushions.
In order to maintain the highest customer satisfaction rating in the industry, we have NEVER cut corners/ quality-- We TALK with every customer to assure:
- PROPER SUNBRELLA FABRIC– with 500 choices– it is easy to pick the wrong fabric in terms of moisture resistance and maintenance requirements (Sunbrella fabric differs)
- PROPER CUSHION– You probably think every cushion/ frame on your collection has been made the SAME year after year. The name is the same– e.g. “Florentine"– now do you own the late or early series. Prudent buyers deal with an EXPERT SOURCE– we are aware of HUNDREDS of variations in model and item numbers– we GUARANTEE proper fit and best cushion.
- Finally– we have spent over 40 years improving your cushions to fully reversible– so they will LAST EVEN LONGER.
P.S. our prices are also highly competitive--
"Great American companies innovate and improve-- they do not replicate mediocrity-- nor do they overcharge for quality".